Left to right: NCI CEO Dominick Guarino; Ball Heating General Manager Jim Ball and his wife, Seneca; and NCI President Rob Falke

Biloxi, MS‐based Ball Heating, and Air Conditioning was recently named Medium Contractor of the Year by National Comfort Institute (NCI) during their 2017 Annual Conference. The event was held at the We Ko Pa Conference Center and Resort in Scottsdale, AZ, April 2‐4th. This award recognizes an HVAC contracting firm’s outstanding achievements in Performance‐Based Contracting*, quality workmanship, and dedication to customer service. Companies in this award category have between $1.6 million and $3.9 million in sales.

NCI has two other Contractor of the Year categories that break out as follows:

  • Small sized –under $1.5 million in sales annually
  • Large sized –more than $4 million in sales annually

According to General Manager Jim Ball, “This is a huge honor. We are dedicated to improving the quality of life for our customers on the Mississippi Gulf Coast every day. For us to provide that level of service requires having the best trained people. That is where our membership to NCI comes in.”

NCI CEO Dominick Guarino says that “Under second‐generation leadership, the company has grown into a residential/light commercial service and replacement market leader, upholding high standards of service that consistently exceeds customers’
expectations. Jim and his team have stepped up their efforts to deliver high performance HVAC systems, especially in the past few years. He has significantly invested in NCI training and coaching.”

NCI selects its Contractors of the Year based on some very well‐defined criteria:


  • The company must be in the process or already completed implementing Performance‐Based testing as prescribed by the National Comfort Institute
  • The company must have in place or be in the process of having in place a Performance‐Based business culture
  • The company must have a strong service department and must sell and maintain service agreements
  • As part of the Home Performance approach, the company must target system renovation sales in addition to equipment replacement sales
  • Training must be part of the company culture.

So why are these requirements important and why should a consumer choose an NCI‐certified contractor like Ball Heating, and Air Conditioning? For the same reasons people choose:

  • A certified public accountant
  • A certified realtor
  • An AMA‐certified doctor
  • A bar‐certified lawyer.

In these professions, the designations come to people who have studied, tested, and achieved a level of competence that resulted in receiving a professional certification.

NCI‐certified contractors, like Ball Heating, send their people to NCI classes, train to use specialized equipment, and stay up‐to‐ date on the latest diagnostic and repair techniques. An NCI‐certified technician passes a recognized testing process which validates his or her understanding of the technology and procedures used in this field. In addition, NCI monitors their certified contractors and requires recertification every two years.

Ball Heating, and Air Conditioning is a full‐service, heating, ventilation, and cooling company dedicated to serving the Gulf coast area with the highest quality mechanical installations and service.

THE NATIONAL COMFORT INSTITUTE (NCI) is the nation’s premier Performance‐Based training, certification, and membership organization focused on helping heating, air conditioning, plumbing, and electrical contractors to grow their businesses and become more profitable. To date, the organization has trained and certified more than 20,000 industry professionals in a variety of disciplines including system diagnostics and design, indoor air quality, air balancing, carbon monoxide analysis and combustion efficiency. To learn more, please visit the NCI website at www.nationalcomfortinstitute.com.

*NCI coined the phrase “Performance-Based ContractingTM”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 20,000 HVAC professionals.



8332 W Oaklawn Rd, Biloxi, MS 39532
Phone: (228) 273-1511



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